At Noir Vison, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please read our refund policy below to understand the steps and conditions for returns and refunds.

1. RETURNS
• You have 30 days from the date of receipt to return your items.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Please include your order number and a brief explanation for the return when sending the product back.

2. REFUNDS
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original payment method.
• Please note that shipping fees are non-refundable.

3. EXCHANGES
• If you received a defective or damaged item, please contact us immediately. We will arrange an exchange at no extra cost to you.
• Exchanges are subject to stock availability.

4. NON-REFUNDABLE ITEMS
• Certain items are non-refundable, including products that are final sale, worn, or opened.
• Customized products or personalized items are also not eligible for refunds.

5. SHIPPING FEES
• You are responsible for the return shipping costs unless the product was defective or we made a shipping error.
• Shipping charges for returns are non-refundable.

6. HOW TO RETURN AN ITEM
• Please email us at info@noirvison.com with your order details, and we will guide you through the return process.
• After receiving your request, we will provide a return address and instructions.

7. LATE OR MISSING REFUNDS
• If you haven’t received your refund after we’ve processed it, please check with your bank or credit card company.
• If you’ve done this and still haven’t received your refund, please contact us at info@noirvion.com

8. ORDER CANCELLATIONS
• Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us within 24 hours of placing it.

We appreciate your understanding and are here to help! If you have any questions about our refund policy, feel free to reach out to our customer service team.

Thank you for shopping with Noir Vison! 🌟